Today, businesses are utilizing technology to automate processes to gain a competitive advantage, reduce costs, and differentiate their services. However, many businesses are not getting the most out of their technology investment as these processes are not fully automated from beginning to end. Therefore, the processes are simply not delivering maximum value to their customers, employees, and vendors.
Business processes are no longer confined to a single office location – they can include subcontractors, vendors, remote offices, and dispersed project teams. This creates a new challenge for businesses with the transfer of information outside of the business location. Subsequently, a breakdown in the process can occur at any point, if the handoff is not clearly defined or reliable. The solution to the dilemma is to automate the entire process or value chain.
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